Refunds and Returns
We have a 14-day refund policy, meaning you have 14 days after receiving the item to request a refund.
You can contact us at
info@klausoutlet.de to arrange a return. If your return is accepted, we will provide you with a return address and instructions on how to send the package. Items returned without a return request will not be accepted.
If you have questions about returns, you can always reach us at
info@nuvexu.com .
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is faulty, damaged, or if you received the wrong item, so that we can assess and correct the issue.
Refunds
We will notify you once we have received and processed your return and inform you if your refund has been approved. If approved, the amount will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
We do not accept returns for incorrect sizes, so please review the size chart on the product page before purchasing. If you wish to change the size, please contact info@erikberlin.de.
Return/Exchange
Please contact us at info@erikberlin.de with the subject line "RETURN ORDER / EXCHANGE [Order Number]" and specify the issue and request. Our dedicated team will respond as soon as possible (within 30 days). It is up to you to send an email with pictures and a description of the issues you encountered.
Emails lacking these details, which prevent our team from reviewing the issues, are not valid for return/refund management.
Emil may accept or reject a return at his own discretion, depending on the individual case circumstances.
By purchasing our products, each buyer automatically accepts our return and refund policy.
The product images on our website are for reference only; the product may vary based on our stock availability.
Once the return is accepted, our team will let you know the shipping address to send the package.
The item must be:
- In its original, undamaged packaging.
- Free from defects other than manufacturing defects.
- Likely never used.
- Free of any odor other than those of the materials used in manufacturing.