Shipment

We are committed to providing our customers with a smooth shopping experience. To ensure that your purchases arrive on time and safely, we have developed the following shipping policies:

Shipping
We ship your package for FREE (including tracking).

Order Processing Time
All orders are processed within 1-2 business days (Monday - Friday). No orders are shipped or delivered on holidays.

From Monday to Friday, all orders placed before 11:00 am (GMT) Greenwich Mean Time (London) will be processed on the same or the following day. If there is a delay in shipping your order, we will notify you via email.

Delivery Times
Delivery takes place within 5-9 business days (Monday - Friday) in Germany and Austria.

Delivery times may vary depending on the ordered product. Timing also depends on whether billing and shipping information are correct.

Order Cut-Off Time: 11:00 am (GMT) Greenwich Mean Time (London)

Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking numbers. The tracking number will become active within 24 hours.

You can check the delivery status anytime here.

Our refund policies can be found here.

International Shipping
Currently, we do not offer international shipping. We only ship within Germany and Austria.

Delivery Issues
If your order is lost, damaged, or stolen during shipping, please contact us immediately. We will work with the shipping company to resolve the issue and ensure that you receive your order as quickly as possible.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us. We are here for you.

Contact:

Email: info@nuvexu.com
Response time: 2-4 hours (on business days)